We guarantee that the bulbs and plants you receive will be:
- True to name
- The size noted on our site or larger
- Healthy, firm and ready to grow
- Disease and pest free
- The varieties you ordered. No substitutes are made without your expressed permission.
- Clearly labeled so you'll know which bag is which
- Commercially cultivated; never taken from the wild
- Supported by detailed planting instructions; just go to the Planting Guides section, found at the top of this page on the tab labeled "Planting Guides & Helpful Info".
We pack each order with care and constantly monitor our shipping partners' performance to ensure that your bulbs arrive in the same great shape they were in when they left us.
Please inspect your bulbs and plants upon receipt and notify us within 7 days if there are any concerns.
If a product arrives damaged, contact us. (Do not discard the goods.) Snap a photo so we can see the issue - and settle with the shipper - and email it to us with a note that outlines what happened.
We are happy to offer a full refund (less shipping & handling) for items returned to our warehouse in resalable condition within 30 days of receipt. Exceptions are fast sprouters like paperwhites, amaryllis, Asiatic lilies, Oriental lilies and dormant bareroot perennials; these must be mailed back to us within 7 days of receipt to be in salable condition. Return shipping costs are the customer's responsibility. If you are returning goods, please notify us in advance either by phone or email.
Please plant your bulbs immediately.
While dormant, these are alive and need to be treated accordingly. Flower bulbs perform best, and bloom soonest, when planted promptly. (The only exception to this advice is when the soil in your area is still very cool, as in early spring. In this case, it's best to wait a bit for the soil to warm.) If you plan to be out of town and would like for us to hold your shipment, just let us know.
For help with regionally appropriate solutions to weather, critter and disease problems, your local Cooperative Extension office is a terrific resource for answers specific to your area. Click here for links to state Extension websites
Please contact us by clicking the "Contact Us" link at the very top right area of our website or the link in the lower area of our site underneath "About Us". Include your telephone number in you email so we can respond quickly and correct any problems. Your success with our flower bulbs is important to us. We'll work hard to make you happy.
Please click these links for additional helpful information:
Flower color variabilitys
Watering - Too Much of a Good Thing?
Weather related concerns
A Hard Truth
Plant and bulb suppliers who unquestioningly replace everything that dies don't absorb the cost of those replacements. Big box store typically force the farmer to bear these costs. Most other retailers pass them on to their customers. Higher prices, smaller bulbs, lower overall quality, unavailable customer service, etc. You've experienced it. This is not a recipe for better, more beautiful gardens.
We'll do our part. You do yours. Overall, the results will be very good.
And yes, Mother Nature will occasionally have her way with us. It's a non-negotiable part of the bargain; helpful with learning curves ("Wow, who knew it could snow here in May?") and with flexibility ("Okay, enough sulking, I'll move you into the only full sun spot in the yard and you'll get what the label said you needed.") Most of the time the combination of healthy stock, a bit of thought regarding placement and timing, and cultural treatment as outlined in our planting guides results in amazing beauty.
An Additional Note
We take full responsibility for the gardening success elements within our control. These are listed above. There are additional variables over which we have no control and therefore cannot assume responsibility for these, which include:
Hungry animals and bugs in your area
Individual choice of appropriate growing sites and care - sunlight, moisture, soil and similar regional factors
Hardiness selection - select plants that will over winter in your region or arrange to store tender plants and bulbs (freesias, dahlias, etc.) indoors during the winter for future spring plantings. See hardiness information provided on each product page and check the Zone Map to help determine what zone you're in.