Order Questions

When will my bulbs ship?

Each variety sold here includes information on when it's available for shipment. If the shipping window outlined has already begun then your bulbs will ship out promptly, usually within 1-2 business days. Bulbs are alive so it's important to work with, not against, Mother Nature for the best results. With this in mind, all our bulbs are the freshest available, often harvested just weeks before they arrive on your doorstep. We coordinate shipments so your bulbs are delivered at the right planting time for your area. You shouldn't have to store bulbs for extended periods or be tempted to put them in the ground before the soil has cooled or warmed, depending on the season, to a hospitable temperature. To help provide a little extra time to pick up any necessary supplies and make final decision about where varieties are going to be planted, we'll send you an email when the bulbs leave our building.

Payment Methods & Security

Credit cards are charged when orders are placed. This reserves your bulbs so that you don't have to worry about your favorites selling out. PCI (Payment Card Industry) Data Security Standards have been updated recently to required immediate charging of credit cards when orders are placed. Charging when orders are shipped is no longer an option for us. This new regulation keeps your credit card information from being stored until a later ship date by any compliant merchant, so there is never any concern about how and where that data is being held. In other words, this is a safer approach for buyers, which is the whole intent of the regulation. Our shopping cart transmits credit card information in an encrypted format, which makes it unreadable to hackers. It is a well tested, safe and secure process.

Also, if you'd prefer to use PayPal, that payment option exists, too.

How will my order ship?

Orders are shipped via FedEx or the US Postal Service depending on which carrier offers the best combination of delivery service/speed and economy to your address. Our goal is to keep shipping fees as reasonable as possible without sacrificing service. If you have a preference, please let us know. Please note, FedEx does not count weekend days as days for travel. We can also ship to a work address or to a neighbor if you prefer.

I'm puzzled; I bought three packages of bulbs but the shopping cart didn't calculate my 10% discount. What happened?

Discounts are given when three or more of the same item are purchased. We make this offer because orders with multiples of the same item are faster to gather and pack so we save a little money and share that with you. Also, usually plants benefit from being grouped in multiples for greater impact, so encouraging this with discounts usually result in happier gardeners. When one package of this and one of that are purchased, discounts don't apply. (But it's still fun to try lots of different varieties, right?)

Can I order by phone?

Rather order by phone? We're delighted to talk with you; just call us at 760-721-7079. From 8am to 5pm Monday through Friday, PST, are generally the best times to call. If you get our voicemail just leave a message and we'll call you back promptly. We often work over the weekend so feel free to try us then. If we're in, we'll be answering the phone. Otherwise, we'll call you back on Monday.

Can I order by fax or mail and pay with a check?

If you would prefer to fax or mail your order to us, please feel free to do so. Just shop using the website as you would if you were going to place the order online. This way the website will calculate everything for you including accurate shipping charges & taxes if applicable. Proceed as far as the screen with the words "Delivery & Place Order" at the top. Print the page. This page includes your name, address, shipping info, product choices and preferred shipping method. Fax this page along with your credit card information (number, expiration date and signature) to: 1-760-754-0193.

For postal orders, mail the same page along with your payment, in the form of a credit card, check, or money order to us at the address below. Please be sure to include a contact phone number or email address in case there are any issues with your order. Also, please do not send cash.

Willow Creek Gardens
c/o Order Department
2521 Oceanside Blvd Ste A
Oceanside, CA 92054

Either way, your order will be processed promptly when ready. If you'd like a notification email sent when we ship your bulbs, just provide an email address.

I live close by; can I stop over and purchase at your store or pickup my order?

Unfortunately no, we do not have a retail facility and are located in an industrial complex with no parking facilities and no insurance to cover customer will call orders.  Fortunately though, time in transit for your order will be just one day from our warehouse which means you should always select the least expensive, ground method of delivery and will still receive expedited shipping service.

Do you charge Sales Tax?

Our place of business is in the state of California and we do collect sales tax at the current rate of 7.75% for all in-state shipments. This tax is calculated automatically during the checkout process for all applicable orders.

Returns

Merchandise may be returned for a full refund of the purchase price if this is done within 30 days of receipt and if the products are returned in their original, resaleable condition when received by our warehouse. Please contact us for shipping instructions prior to sending your package back.